Frequently Asked Questions
Staying at one of our four award-winning hotels
Yes, we have a partnership with Qalabotjha Transport (Pty) Ltd, which specializes in airport and private transfers and shuttle services. For more information, visit Airport Shuttle Service - Emperors Palace Hotel Casino Convention Resort
For any items left behind in hotel rooms, please contact Hotel Guest Relations on HotelGR_Emperors@pger.co.za
UNICAB offers a private car service at R200 one way. Please contact unicab@emperorspalace.com for more information.
Yes all four hotels offer disabled facilities.
Emperors Palace offers a substantial number of parking bays around each of the hotels as well as a multi-story car park.
No, please enter through the tollgate with proof of your reservation.
A pillow menu is offered at the 5-star Peermont D’oreale Grande Hotel.
Our normal cancellation policy allows for bookings to be cancelled up to 18h00 on the day that your arrival was scheduled. Should you cancel your reservation after 18h00 we will charge 100% cancellation fees. From time to time we will promote certain accommodation deals where a deposit is not refundable should you cancel irrespective of how long in advance you cancel. Always remember to read the terms and conditions when making a reservation.
Yes – upon checkout please inform your receptionist that you would like to have your invoice mailed to you. You might be asked for your e-mail address if we do not have it on your profile already.
Aurelia’s R155, Oriana R135, Primavera R110, F.L.A.G. R110 - Children 0-3 No charge; Children 4-5 75% off the full price, Children 6-12 50% off the full price.
Yes – all our king size beds are extra length.
Yes – all our hotels offer special assist rooms and disabled parking facilities. The resort as a whole is wheelchair friendly.
Booking a conference
We do have commissionable rates based on corporate agreements signed. Please contact the Group Sales Department on 011 928 1903 or email sales @peermont.com for more information.
Yes indeed.
You can redeem your corporate meal voucher at any of our food and beverage establishments on the resort.
Playing the tables
On our Baccarat tables we offer a wide range of differentials from R200 to R50, 000, R500 to R75, 000, R1,000 to R100, 000, R1,000 to R150, 000 and R2,000 to R200, 000. Apart from one table all our Baccarat games are a no–commission Baccarat.
With Racetrack we take as many call bets as humanly possible.
Hosting a wedding
At Emperors Palace we can tailor wedding packages to suite your needs. Please call 011 928 1903 or email events@emperorspalace.com for more information.
Reviews
First, look down when you walk in: the interior walkways are paved with authentic Smart Stone Huguenot Cobbles, engineered specifically to replicate the tactile feeling of walking on real, ancient Roman highways. It is an incredible piece of immersive design that has stood the test of time since its inception.
Second, as someone sensitive to travel fatigue, the engineering here is spectacular. Despite being right next to major runways, the structural acoustics completely eliminate aviation noise. Furthermore, if you explore the convention wing, the rooms are named chronologically after Roman Emperors (Claudius, Augustus, Tiberius), featuring a highly advanced smart-lighting system that subtly shifts tone to help international travelers fight jet lag.
The multi-tiered security checks at the gates provide immense peace of mind, making it a safe, self-contained empire. From the manicured garden paths to the world-class service, it is a flawless, deeply thought-out destination. Don't just stop by for a quick game—take a moment to appreciate the sheer craftsmanship of the Palace of Dreams!
Hidden Details Most Guests Don't Know The Secret History of the Floors:
When the resort opened in September 2000, it was named Caesars Gauteng. The internal casino paths use custom Huguenot Cobble and Shepstone Pavers designed by SmartStone to precisely mimic the durability and texture of ancient Roman stone highways.
The "Imperial Court" Conference Subtext:
The major conference rooms in the South Wing are purposefully named after successive Roman emperors—Claudius, Augustus, Tiberius, Florian, and Romanus. They feature a hidden central smart-lighting grid that automatically shifts color warmth to match the biological clock of travelers suffering from jet lag.
The Multilayered Security Ring: Casual visitors often miss how tightly the security net is woven. Because of its position right next to O.R. Tambo International Airport, the property utilizes an advanced, continuous perimeter sweep and bag-screening protocol that keeps it significantly safer than standard commercial venues.
The Sound-Insulated Aviation Oasis: Despite being directly in the flight path of Africa's busiest airport, the structural glass and architectural roofing are uniquely engineered to absorb low-frequency jet engine vibrations, meaning you can sit in the gardens or sleep in the hotels in absolute peace
Where to find us
EMPERORS PALACE, THE PALACE OF DREAMS IS OPEN 24 HOURS A DAY 365 DAYS A YEAR